Shipping and Return Policy

Shipping Policy – James Whiskey Depot

1. Shipping Locations:
   We ship to select countries worldwide. Shipping availability may vary based on local alcohol laws. Please check at checkout for your country eligibility.
2. Processing Time:
   Orders are processed within 1–2 business days after payment confirmation.
3. Delivery Time:
   • Domestic Shipping (within your country): 3–7 business days
   • International Shipping: 7–21 business days (depending on customs)
4. Shipping Charges:
   Shipping fees are calculated at checkout based on your location and order size. Free shipping promotions may apply on qualifying orders.
5. Tracking Your Order:
   Once your order ships, you will receive a tracking number via email. Use this to monitor your delivery progress.
6. Shipping Restrictions:
   Customers must be 21+ (or legal drinking age in their country). We cannot ship to PO boxes, APO/FPO addresses, or countries where alcohol import is prohibited.

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Return & Refund Policy – James Whiskey Depot

1. Damaged or Incorrect Items:
   If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
2. Opened Bottles:
   Due to safety and hygiene reasons, we cannot accept returns or refunds on opened bottles.
3. Unopened Items:
   Unopened products can be eligible for a refund or replacement if there is a shipping error or damage. Please contact our support team to arrange this.
4. Refund Processing:
   Approved refunds will be processed within 5–7 business days using the original payment method.
5. Contact Us:
   For returns, replacements, or questions, email support@jameswhiskeydepot.shop. We respond within 24 hours.